At Nectar, Customer Satisfaction is Paramount

At Nectar Group Ltd, customer satisfaction is paramount. We aim to maximise our customer service by understanding our individual customer needs and consistently exceeding expectations. We are always working to improve our customer experience so we can continue to deliver exceptional levels of bespoke and value-added services to our diverse customer base.

Our customers feedback is essential to this process and we were delighted to receive a testimonial celebrating the high-quality service received when working with Nectar from an International Commodity Trader –

‘It is always refreshing to deal with a company that is straightforward and delivers on what is agreed and promised. Nectar is very much one of these businesses. We purchased equipment from Nectar late last year, the ordering and payment process was straightforward and the updates on how the unit builds were progressing was communicated well and often. The whole process was one of comfort. 

The timing of our units was extremely difficult, as the end of the build process coincided with the global lockdowns brought on by the covid-19 pandemic. But despite this, our units arrived pretty well on time and in perfect order. The Nectar team rose to the challenges presented throughout the contract and made sure that the whole operation all the way through to commissioning was smooth and stress free. Not such a simple task in the current global business climate.

The operational support during our commissioning and the first operation was very good and our machines once calibrated correctly worked brilliantly. We also received our commissioning engineers well before the arrival of our first cargo, despite the global challenges of physically moving people around the world given the current scenario.

Communication between the on ground team, the london office and us was always very quick and efficient and any issues that have arisen have been dealt with quickly and efficiently. The commitment to customer service cannot be faulted, and along with the quality of the machines was our main motivation in buying Nectar. A decision especially during such challenging times that proved to be invaluable. We look forward to continuing to work with Nectar and growing our business along with them.’

For more information about Nectar’s Equipment offerings, visit Products – Nectar Group

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